IT Client Support Technician

IT Client Support Technician

Brescome Barton
North Haven, Connecticut

IT Client Support Technician
Non-Exempt Position
General Hours – Monday – Friday 9:30a.m – 6:00 p.m. with flexibility to work additional hours
Position reports to: Director of Information Technology

Position summary
Serve as the primary point of contact for the IT Department in the day-to-day service of company
supported IT hardware and software. Diagnose and problem solve across a diverse array of
systems and devices. Fosters a wide range of client relationships: office personnel, salespeople,
warehouse operations personnel, and third-party vendors.

• Lead customer facing IT support; manage help-desk tickets. Diagnose help desk tickets and
troubleshoot. Escalate tickets to other members of the IT department or vendors as
• Point of contact for sales force automation software (Inventiv, Pocket Advantage). Work with
salespeople to diagnose and resolve troubles with Pocket Advantage software.
• IT asset management & acquisition. Track existing IT assets, order new hardware and
software. Manage RMAs and service calls for IT supported hardware.
• Deploy and repurpose hardware and software. Configure new and repurpose existing
hardware and software for employee use.

Requirements & Attributes
• Microsoft operating system and productivity suite knowledge (Windows 10 and Office 365)
• Mobile device operating system and app knowledge (iOS).
• Entry level understanding of networking and connectivity
• Ability to run diagnostics, clean-up, image format, deploy, and generally troubleshoot
Windows based machines.
• Willingness and ability to research and problem solve – tackle new challenges across a
diverse set of systems.
• Organizational and communication skills.
• Multitask and work without constant supervision.
• Excellent attention to detail.
• Professional level of interpersonal skills, listening, written and verbal communications.
• Motivated, proactive, self-directed with ability to work with minimal supervision.
• Ability to adapt to changing business, processes, technologies and environments.

Sick leave
Professional development

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