Des Moines, Iowa
$12.5/hr · Full time
Reports to: Food & Beverage Manager; position is non-exempt
WHO WE ARE:
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Located in the Historic Hippee building, Surety celebrates the history of Des Moines while building the future of the City of Certainties. In banking, a surety bond is a guarantee- a promise that someone has your back so that you can make good on a loan. At Surety Hotel Des Moines, we make a promise as well; unmatched service, incredible design, a superior level of hospitality and a one-of-a-kind Iowa experience for all.
Surety Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE:
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it’s just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.
The Host reports to the Director of Food &Beverage and works in a team environment with other restaurant professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time.
The Host is responsible for the beginning and the end of memorable guest experiences, welcoming your guests with genuine hospitality that reflects our town. Hosts own the arrival and departure experience in the restaurant, and it is critical that you hold that experience in high regard. The ability to learn managing reservations and scheduling software is necessary to ensure expert service to guests with allergies and restrictions. Ongoing food and beverage tasting, and trainings will allow you to expand your knowledge of beer, wine, and spirits.
All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation.
You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed.
WHAT YOU WILL DO:
Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Café, In-Room Dining, Pool, and Restaurants
Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws.
The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.
WHAT YOU WILL NEED:
Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant.
Experience with taking, making, and executing reservations in a reservation platform
Basic computing skills in Word, Excel, and Outlook.
TiPS Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
Must meet local age requirements in order to serve alcohol
Available to work a flexible schedule to include nights, weekends and holidays
Fluency in English both verbally and non-verbally
Continuous standing and walking and negotiating wet tile floor and steps
Standing and walking is continuous for 4-5 hours at a time
Lifting and carrying 30 lb. tray, crate or box is occasional
Negotiating varied floor surfaces is continuous
Carrying over shoulder is occasional
Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor surfaces
Handling lighted candles, and handling hot fluids (coffee and tea)
Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
More about Aparium LLC:
- Beverages served
- Company features