Des Moines, Iowa
$9.5/hr · Full time
Reports to: Director of Food & Beverage; position is non-exempt
WHO WE ARE:
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Located in the Historic Hippee building, Surety celebrates the history of Des Moines while building the future of the City of Certainties. In banking, a surety bond is a guarantee- a promise that someone has your back so that you can make good on a loan. At Surety Hotel Des Moines, we make a promise as well; unmatched service, incredible design, a superior level of hospitality and a one-of-a-kind Iowa experience for all.
Surety Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE:
Your past experiences have led you to understand that there is an art + science to creating the perfect concoction. You spend your days or nights working behind the bar tirelessly crafting perfectly balanced drinks, making wine recommendations, and naturally building relationships with guests, which comes natural to you. In your off time your time reading up on spirits, history of cocktails, and cruising the Instagram accounts of the best bars in the world or finding new drink recipes. It is also quite possible you have been learning juggle shakers in front of a mirror. You pride yourself on cultivating your regular guest base and love that you are the face they want to see, whether they are happy and want to celebrate or just need to see a familiar friendly face after a rough day. You are a name that everyone knows in your community. You are welcoming and embody gracious hospitality at all times.
The Bartender reports to the Director of Food & Beverage and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background in advanced bartending techniques, has a natural ability to manage time, and a second-to-none knowledge of beverages and cocktails
As a bartender, you will be responsible for creating memorable guest experiences. You will be responsible for the timely and friendly delivery of food and drinks. In depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. Ongoing beverage tasting and training will allow you to expand your knowledge of beer, wine, and spirits. You will have the ability to collaborate on seasonal menus.
All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating all of our team members just like we treat our guests- giving a smile, a helping hand, and a willingness to jump in to assist in any situation.
You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
WHAT YOU WILL DO:
Uphold and model the company’s principles of People, Place and Character by being proud of who you are, where you come from and who we serve at our hotel
Be collaborative with your co-workers and leaders and use your intuition to fix things when you know they are not right or could be better
Be a storyteller of the history of Haya hotel and share our translocal hospitality efforts about our local collaborators and partners
Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
Assist in all aspects of the F&B guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring bar products and supplies are well stocked, and executing on requests in a friendly and timely manner, ascertaining satisfaction throughout and adjusting as necessary
Work in an organized and clean fashion, with the utmost respect for your guests, peers, equipment, and workspace to create lasting impressions and strong relationships
Use steps of service to provide professional service and exceed guest expectations, ensuring alcohol is served safely, responsibly, and legally and utilizing recipes and jiggers to assist in creating consistent cocktails, juices, syrups, and bases; and creating lasting impressions on all guests
Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift
Share your extensive knowledge of the beverage world with your guests, using your product knowledge to enhance guest experiences with add-ons; and demonstrate basic culinary terms and strive to know more through constant study of your craft
Observe conditions of all physical facilities and relay any challenges to the Food and beverage leadership team to make corrections and improvements as needed
Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Café, In-Room Dining, Pool, and Restaurants
Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
WHAT YOU WILL NEED:
· Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required. Minimum of two (2) years’ experience as a bartender in either a free-standing or hotel restaurant or bar.
IPACT Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
· Must meet local age requirements in order to serve alcohol:
Available to work a flexible schedule to include nights, weekends and holidays
Fluency in English both verbally and non-verbally
Continuous standing and walking and negotiating wet tile floor and steps
Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
Standing and walking is continuous for 4-5 hours at a time
Lifting and carrying 30 lb. tray, crate or box is occasional
Negotiating varied floor surfaces is continuous
Carrying over shoulder is occasional
Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor surfaces
Handling lighted candles, and handling hot fluids (coffee and tea)
· Ability to lift, balance and carry up to 25 lbs. to transport beverage goods inventory, equipment, etc.
· Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport beverage inventory, equipment, etc.
Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve
More about Aparium LLC:
- Beverages served
- Company features